Shipping

COVID-19 Update

Due to high demand we are currently experiencing some delivery delays. Our team and courier partners are processing orders as quickly as possible in line with government regulations. We kindly ask for your patience during this time.

Delivery within Australia

Shipping Methods & Costs

Both standard and express shipping options are available through our shipping partners. With standard shipping, your package will arrive in approximately 2 to 6 business days; with express shipping approximately 1 to 4 business days.

Whilst we make every effort to ship your order within the timeframes supplied, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, mid-season sale, end of season sale, and holiday periods. In the event that you have paid for shipping and your order is delayed during a peak trade period, please contact our customer service department for a shipping refund.

For a complete schedule of Australian regions and shipping times, please view the below 'Shipping Destinations & Delivery Times' table.

A final shipping cost will be automatically calculated when completing your purchase at Checkout, based on the delivery location, service selected and Veronika Maine Privilege membership, though a summary of associated costs are also listed below for you. All shipping charges are non-refundable. If shipping to a business please include the business name and full address in the 'Shipping Information' upon Checkout.

Standard Shipping:

  • Standard shipping is free for orders over $250. Standard shipping is $10 for orders under $250.

Express Shipping:

  • Express shipping is free for orders over $400. Express shipping is $12 for orders under $400.

All shipping rates are for online orders only and do not apply for purchases made in Veronika Maine stand alone or David Jones stores. Please contact these stores directly for their shipping rates.

Estimated delivery timeframes

*The shipping times below are estimates only and commence from the date of shipping.

Delivery locations Standard Express
NSW - City/Suburb 1-2 Days 1 Day
NSW - Regional 2-3 Days 1-2 Days
QLD - City/Suburb 2-3 Days 1-2 Days
QLD - Regional 3-4 Days 2-3 Days
VIC - City/Suburb 2-3 Days 1-2 Days
VIC - Regional 3-4 Days 2-3 Days
SA - City/Suburb 3-4 Days 2-3 Days
SA - Regional 4-5 Days 3-4 Days
WA - City/Suburb 4-5 Days 2-3 Days
WA - Regional 5-6 Days 4-5 Days
TAS - City/Suburb 3-4 Days 2-3 Days
TAS - Regional 4-5 Days 3-4 Days
NT - City/Suburb 3-4 Days 2-3 Days
NT - Regional 5-6 Days 3-4 Days

Track My Order

Orders received after 3:00pm AEST or outside of AEST business hours will be dispatched on the next business day (excluding public holidays).

What if no one is available to sign for my delivery?
 
We now offer Authority To Leave ‘ATL’ for express & standard delivery options via the Veronika Maine website & in-store for delivery orders.
 
If no one is available to sign for your order, the driver will follow the delivery instructions that were provided in checkout or in-store.  By selecting one of the below delivery instructions in checkout, you will be authorising the driver to leave your order at the nominated shipping address without requiring you to sign for delivery.
 
1.           Leave near the front door
2.           Leave out of the weather
3.           Leave at reception
4.           Take to the nearest post office
5.           Other (please specify)
 
In selecting options 1,2,3 or 5 (as listed above), the only confirmation of delivery that will be available to prove receipt of your order will be obtained from the driver as their will be no signature taken. Thus, Veronika Maine cannot be held responsible for any parcels that are lost, stolen or damaged as a result of selecting delivery options 1,2,3 or 5.
 
The courier will only leave your order if there is a safe place to leave this. In the instance there is no safe place to leave the parcel, the driver will return the parcel to a post office or collection point.
 
If you opted for the driver to take your parcel to the nearest post office, the driver will leave a delivery card at the nominated delivery address. If this occurs an email will also be sent to notify you of the attempted delivery and the location of the parcel, once it has been redirected  to the nearest Australia Post Office for collection.
 
To collect the parcel the delivery card must be presented with a form of photo identification. Parcels must be collected within 10 business days from the date it is received by the local Post office. If the parcel is not collected within this timeframe it will be returned to sender.
 

Shipping Internationally

Current Offers
$15 Flat Rate to all countries
Free express shipping for orders over $400 to the following countries*
Singapore
United Kingdom
United States
United Arab Emirates
Hong Kong 
*Available for all purchases on Veronika Maine Online for the advertised countries from Friday 1 March 2020 until further notice. Discount will be applied automatically at checkout.

Do you ship internationally?

Yes! We ship to over 40 countries;

  • Singapore
  • Hong Kong
  • Japan
  • Korea, Republic Of
  • China
  • United States
  • Canada
  • United Kingdom
  • Netherlands
  • Switzerland
  • France
  • Ireland
  • Belgium
  • Germany
  • Denmark
  • Spain
  • Austria
  • Greece
  • Italy
  • Luxembourg
  • Portugal
  • Sweden
  • Cyprus
  • Czech Republic
  • Finland
  • Hungary
  • Malta
  • Norway
  • Poland
  • United Arab Emirates
  • Saudi Arabia
  • South Korea
  • Cambodia
  • Malaysia
  • Philippines
  • South Africa
  • Taiwan
  • Fiji
  • Maldives

What options do I have when shipping internationally?

We provide guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. Your options will depend on your delivery country and will be displayed at checkout.

How much will shipping cost?

There is a $15 AUD flat shipping rate to all countries from 1 March 2020 until further notice. 
 
Free express shipping is valid for orders over $400 to the following countries from Friday 1 March 2020 until further notice. Discount will be applied automatically at checkout. Duties and Taxes are not included in order total.
  • Singapore
  • United Kingdom
  • United States
  • United Arab Emirates
  • Hong Kong 

How are duties and taxes calculated?

Duties (or customs tariffs) are set by the destination country customs authorities. They are determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within checkout. If applicable, you will have to pay duty and tax/VAT at checkout. 

Will I need to pay any additional charges when my order arrives?

All duty and tax/VAT will be calculated and paid during checkout, so there will be no additional costs due upon delivery. If there are any issues with this, please contact [email protected] to assist. 

Will you provide international tracking?

You will receive tracking information once your order is dispatched.

When will my order be dispatched?

Orders are dispatched on the same or next business day Monday through Friday (excluding public holidays) depending on the time you place your order relative to Sydney time (this is where your order is being shipped from).

Whilst we make every effort to ship your order as quickly as outlined above, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, seasonal sales and holiday periods (including public holidays). If you have questions or concerns, you can contact customer service via email [email protected] for advice.